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Role Of Service Consultant In Automotive Industry

25 January 2010 | 2 Comments » | admin


The automotive industry has undergone tremendous changes and development in the 20th century and so far there is no stopping to it. Since the rolling out of the first car, the automotive industry news reports a steep rise in sales, as more and more cars are being produced. In recent times, with so much economic liberalization, attractive finance schemes and tax benefit laws and with increase in the income of the local people, car sales have been hitting new highs. However, with changing times, the mentality of people has changed and today services provided by car manufacturers play a crucial role, apart from car designs and models.

As more companies jump into the automotive sector, buyers have more freedom of choice to select the best of the lot. Unlike earlier times, buyers today pay more attention towards the services provided by the car producers. And with a variety of media around, buyers research and gather more information, before they step into any car dealerships. Hence, with so much of emphasis given on service, the role of the automotive service manager is vital to every car company in the market.

Not only does the automotive service manager coordinate and supervise the duties performed by the service staff, he looks after all the operations carried out by the service department. He has to make sure that all the employees working under him are adhering to company policies and other applicable standards and laws. Because the automotive service manager deals with customers and the service department, he has to be calculative about keeping both, the customer and his staff happy. Also, he does need to have a decent knowledge about mechanics of automobiles, and a pleasing personality to maintain customer satisfaction ratio.

Those employed in the service manager job have to ensure customer retention by not only providing repair and maintenance service but also by communicating and understanding customer?s priorities. He has to analyze and identify market reports, and have a good understanding of current trends making waves in the automotive sector. With so many things in one platter, it goes without saying that the service manager job requires leadership qualities, management know-how, counseling skills, apart from the customer service parameters.

At times, it becomes an arduous task for the automotive service manager to cope up with so many responsibilities and duties, which is time when he needs a service consultant, who will help him to get out of his overloaded work schedule. The main purpose of the service consultant is to counsel service managers, who are buried under the work load which comes with their job profile. Service consultants help service managers on how they can perform their duties in an organized way, which will not only bring down their stress level, but also pump out more productivity.

Service consultants also provide insight to those in the service manager job or service director job on how to calculate the productivity of other employees, and educate them with work practices to enhance their customer service skills. Service consultants take service advisor training as part of the service consulting module and set standards to make sure employees always have a positive approach towards their work and are updated with skills and knowledge so that they can provide a better experience to their customers.

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What Does 2008 Hold For The Automotive Industry?

10 January 2010 | No Comments » | admin

The US economy and the resulting weakness of the dollar looks like it may well contribute to the price of crude oil continuing to rise as investors have been holding the commodity instead of dollars. This means that as the cost of a barrel of crude oil comes close to the 100 dollar figure then so fuel prices have also continued to rise.


So do higher fuel costs mean we are likely to buy or use cars, vans and Lorries less in 2008? Well seemingly not based on a latest poll of motorists. Despite fuel prices increasing at alarming rates a whopping 79 percent of motorists questioned said they had not changed their petrol and fuel buying habits and had no plans to do so. In fact the motorists questioned said petrol prices would have to increase at even more alarming rates to stop them from filling up.


Environmental issues would it seem not be as important as governments throughout the world as over 1 in 3 motorists confirmed they had no plans to replace their vehicles for more environmentally friendly cars before 2010.


And so if motorists are seemingly unaffected by rising fuel costs and are prepared to continue driving despite increased road tax and the impact on the environment surely positive times are ahead for the industry in 2008?


Well before car manufacturers and dealers start doing cartwheels, caution would certainly be advised as whilst General Motors can seen promising performance in emerging markets they have seen big losses in both American and European markets.


And with the world economy in such an uncertain state as 2007 draws to a close 2008 could well see new car sales fall with used car sales increasing. Car sales and indeed sales of all types are also likely to increase via the internet in 2008 so car dealers (new and used) without an internet presence should really be looking at establishing themselves in this emerging marketplace.


And what of the actual motorist, what does 2008 have in store for us? Well how about further increases in vehicle tax, more toll roads, increased congestion charges and still a seeming lack of a viable alternative to road use through reliable, clean and safe public transport.


The good news for some motorists on one front is that whilst the government is seemingly do all they can to penalise the motorist, insurance premiums including car insurance, van insurance and motor trade insurance are pretty stable. In fact with such competition in the insurance industry the cost of insurance like combined motor trade insurance could even fall and savings could be made.


And motor traders who are looking to make savings on their motor trade insurance premiums in 2008 using a specialist motor trade insurance broker could well be the route to take to make sure they get the protection they need at a price that is right.


2008 promises to be an exciting time for all involved in the automotive industry so put your seat belts on, buckle up and enjoy the ride.

For information on
Motor Trade Insurance
visit The Motor Trade Insurance Broker, Northern Counties Insurance.

The Automotive Industry And 2008 – What Will The Future Hold?

7 January 2010 | No Comments » | admin

Rising fuel prices, unstable financial markets and taxation changes with the apparent aim of getting us to use our cars less often (or at least pay more to use them) have been just some of the issues that have affected the automotive industry in the past 12 months. This article looks at what 2008 may hold for the automotive industry and road users in general.

The US economy and the resulting weakness of the dollar looks like it may well contribute to the price of crude oil continuing to rise as investors have been holding the commodity instead of dollars. This means that as the cost of a barrel of crude oil comes close to the $100 figure then so fuel prices have also continued to rise.

So do higher fuel costs mean we are likely to buy or use cars, vans and Lorries less in 2008? Well seemingly not based on a latest poll of motorists. Despite fuel prices increasing at alarming rates a whopping 79 percent of motorists questioned said they had not changed their petrol and fuel buying habits and had no plans to do so. In fact the motorists questioned said petrol prices would have to increase at even more alarming rates to stop them from filling up.

Environmental issues would it seem not be as important as governments throughout the world as over 1 in 3 motorists confirmed they had no plans to replace their vehicles for more environmentally friendly cars before 2010.

And so if motorists are seemingly unaffected by rising fuel costs and are prepared to continue driving despite increased road tax and the impact on the environment surely positive times are ahead for the industry in 2008?

Well before car manufacturers and dealers start doing cartwheels, caution would certainly be advised as whilst General Motors can seen promising performance in emerging markets they have seen big losses in both American and European markets.

And with the world economy in such an uncertain state as 2007 draws to a close 2008 could well see new car sales fall with used car sales increasing. Car sales and indeed sales of all types are also likely to increase via the internet in 2008 so car dealers (new and used) without an internet presence should really be looking at establishing themselves in this emerging marketplace.

And what of the actual motorist, what does 2008 have in store for us? Well how about further increases in vehicle tax, more toll roads, increased congestion charges and still a seeming lack of a viable alternative to road use through reliable, clean and safe public transport.

The good news for some motorists on one front is that whilst the government is seemingly do all they can to penalise the motorist, insurance premiums including car insurance, van insurance and motor trade insurance are pretty stable. In fact with such competition in the insurance industry the cost of insurance like combined motor trade insurance could even fall and savings could be made.

And motor traders who are looking to make savings on their motor trade insurance premiums in 2008 using a specialist insurance broker could well be the route to take to make sure they get the protection they need at a price that is right.

For all your Motor Trade Insurance needs contact the Business Insurance Brokers, Northern Counties Insurance Brokers.

Australian Automotive Industry Right for Chinese Oem’s

4 January 2010 | No Comments » | admin

The Australian Auto Market was steady for 2006 and continued its strong run of 10 years by achieving its second best year on record. A stable Government, strong economy and a general feeling of wealth all contributed to the strong sales result.

Looking at the numbers closely and we start to see some changes that occurred in several market segments as the impact from the fuel crisis took its toll on the more fuel inefficient large passenger vehicles and raised the sales volume of smaller cars.

Domestic sales volume now makes up about 20% of all sales and will possibly diminish more as the consumers buy more imported fuel efficient cars and turn away from the Australian Designed ?family cars?.

Much development effort over the past several years has gone into producing high performance vehicles that handle to ?European standards? to attract the fast money. Cars that today are less relevant than a few years ago as fuel prices bite the boy racers wallet. This has possibly been at the expense of developing a locally built diesel engine. It is hard to believe that Ford or GMH have not seen fit to offer a diesel alternative to their line up of petrol engines. Once again they are caught flat footed as the market changes are moving away from their offer.

Future risks are the actual break even point for annual production. Common knowledge suggests that an OEM needs to produce 60,000 vehicles of one model per annum to make money. Certainly Mitsubishi are a long way from that target. Without an export strategy how can the South Australian Government sensibly call for assistance from the Federal Government by getting them to delay the lowering of the import duty?

The lowering of import duties combined with the strong dollar will increase the availability of leading edge imported products. Add to this the desire for fuel efficient and high performance diesel engines from the higher quality diesel fuel and the local OEM?s are likely to suffer more. We see that the automotive retail landscape will continue to evolve with the consumers being the winners.

Perhaps the argument for a lowering of the National fuel consumption will take on more weight due to environmental concerns than protecting a few thousand jobs. Sounds like a problem for environmental evangelists like Peter Garrett.

The opportunity for Chinese OEM?s to enter the market is clear. Their investment needed to meet or exceed the emission standards is the same as their European export push. The only road block is their ability to produce a right hand drive vehicle and several have already built these vehicles.

Robert Lane has over 20 years experience in the retail automotive industry and 10 years of automotive business consulting experience. He is currently a partner and senior consultant for Comengine Automotive Consulting China in Shanghai. For more article like this one visit Automotive Industry China News.

Jobs In The Modern Automotive Industry

30 December 2009 | No Comments » | admin

Jobs within the automotive industry are extremely varied. Depending on which element you would like to enter defines what kind of jobs to go for. Put simply there are two major sectors dividing the industry; those who work in the development, manufacture and sale of new cars, and those involved in the after sales garage industries.


Both can be lucrative industries to enter, especially the latter as the majority of people lack any real mechanical knowledge so your skill with an engine is often required by many.


Employment within the car manufacturing industry has a wide scope and is not necessarily defined by engineering qualifications. Sadly the British motor industry had been in decline for some years, most will remember the ghastly scenes outside Rover’s Longbridge plant during its closure in 2005.


It seems to have settled down in recent years with large plants in Ellesmere Port, Southampton and Sunderland still open, producing cars for Vauxhall, Ford and Nissan respectively. These construction jobs will most probably come under threat eventually, as with much of the automotive industry in Britain, cheaper production abroad means companies are less inclined to use the British workforce.


Construction is not the only field available in the motor industry. In terms of creative development, many British applicants have gone on to work for the major car companies to design future models despite production being moved overseas. Added to this, thanks to British universities leading the way in engineering scholarship, the talents of British design engineers are required worldwide.


Their knowledge has helped bring the motor industry forward, creating new technologies and providing expert advice is clearly a niche that British engineers have managed to chisel out in an extremely competitive global market.


However if you are in the process of looking for jobs in the automotive industry do not be disheartened by lack of engineering know-how or the dwindling opportunities in vehicle manufacture. Showroom sales and after sales care are a very important part of the business and pay handsomely for employees who can sell well.


As a car sales representative being able to bend people to your will is a requirement as this will help in selling cars. Subsequently pay is often performance related and those who have a clear drive for earning would be suited to this type of job as the reward of an extra big pay packet can be enough to pursue sales fervently.


The vast majority of UK motor trade vacancies however are in the garage and after sales industry. The legislative insistence upon the MOT test, added to a car’s need to be serviced regularly creates a constant stream of work for garages.


Employment within the industry varies from MOT testers to panel beaters, whilst running a garage can be extremely lucrative. When beginning in the trade, options include college courses that will qualify students to work on cars and apprenticeships that allow on the job training.


Knowing your way round an engine is no longer a sure fire way into the modern automotive trade. Increasingly cars are becoming more advanced, with electronics and electronic diagnosis becoming a major constituent of the job.


Today’s mechanical engineering college courses are not wholly practical either and contain a large theoretic element requiring much study and written examinations. Seemingly the days of the ‘grease-monkey’ are over, as the industry evolves those who can work a lap top will be increasingly required to diagnose and repair engine malfunctions.


Applicants for jobs in this industry vary from engineering graduates to mechanics’ apprentices. Those in manufacture take pride in the production of evermore modern and improved designs whereas those in after sales care ensure that people’s cars are roadworthy and running well. Both sets of skills are valued equally in an industry that prides itself on getting people moving

Shaun Parker knows the modern motor industry well and can advise on what kind of automotive jobs to apply for. To find out more please visit http://www.needajob.co.uk/jobs/Automotive/14/

Performance Management And Appraisal System In Automotive Industry From Japan?

3 December 2009 | No Comments » | admin

Ford Reacts on Auto Industry Challenges

28 November 2009 | No Comments » | admin

Ford Motor Company Executive Chairman Bill Ford said last Thursday that the local auto industry is suffering from the result of its responding dully to foreign competitors and the continuously increasing demand for clean-environment vehicles.

In a speech during the Detroit Regional Chamber’s yearly Mackinac Policy Conference, Ford said that the industry is undergoing reorganization that results to the closure of the plants, layoffs, rising unemployment and a falling tax base. The conference was a gathering of 1,700 leaders in the field of business, politics and civic organizations.

In his speech, he said that legal concerns about global warming, energy security and the cost of gasoline have made a rush and pressure that lead to poorly formed solutions. He recalled four years ago when addressing the Detroit chamber, he had warned about the endless attack of foreign-made cars and other problems that pressure U.S. automakers.

In the conference he said that much of what he warned about then is happening now. Good thing is that the industry along with the others who are relying on it is doing their part.

For years of associating with environmental groups and tackling about green issues, many in auto manufacturing considered him as a “crazy radical”. Fortunately, people now understand that maintaining a fine environment is the critical issue for the country?s future evolution and prosperity.

His company’s projects such as the Ford Rouge Center, a brown field reclamation project, and the development of the Escape Hybrid SUV, according to Ford, please him. One thing he regretted was that they did not move further and faster.

To reduce carbon dioxide emissions, local automakers are investing billions in technology. However, according to Ford, the industry produces only 20 percent of U.S. end products. In lieu of this, he suggested that a national energy policy be implemented as well as a forum for bringing together other carbon emitters. He firmly adhered to these in order to come up with sound solutions.

He said that huge economic opportunities for Michigan are research and development of solutions to climate change.

Ford said that his company has the assets to transform themselves into a leading research and development center. And this includes the intellectual capital, a skilled workforce and a best quality of higher education system. He believed utilizing these assets will contribute a lot in the preservation of conventional jobs and creation of next-generation high technology jobs.

When the audience asked about health care, Ford responded that its reformation was critical for automakers and other manufacturers. He added that it is a broken system that if not solved immediately will pave way for the country?s difficulty in producing anything.

Rep. John Dingell, a Dearborn Democrat and the chairman of the House Energy and Commerce Committee, said that auto mobile makers have been too unconcerned when it comes to health care and trade issues. He said that as if they are too hesitant in seeking action from the government. According to him, instead of simply complaining about their problems, the companies should tandem with specific solutions and obligate progress.

Dingell also said that the companies are doing nothing to help themselves. They just think the problem, but do not care to solve them. He gave the American auto industry a challenge to stand up for the benefit of many.

Sen. Debbie Stabenow said that the Senate Democratic Steering Committee would tackle automakers, other manufacturers and labor unions. Their meeting regarding this will be held in Washington, D.C. next Wednesday.

About Ford Motor Company

Ford Motor Company is an American multinational corporation. Based on the world wide vehicle sales, it is the third largest automaker all over the world after leaders Toyota and General Motors.

Maker of quality Ford Probe performance parts, Ford was the second-ranked automaker in the US with a 17.5 percent market share, after General Motors with 24.6 percent but ahead of Toyota with 15.4 percent and DaimlerChrysler with 14.4 percent. This was according to the 2006 records. In 2007, Ford was the seventh placer among different American-based companies in the Fortune 500 list. This was based on global revenues that amounted to $160.1 billion.

Headquartered in Dearborn, Michigan, a suburb of Detroit, the auto company was founded by Henry Ford and incorporated in June 16, 1903. Its global brands include Lincoln and Mercury of the US, Jaguar and Land Rover of the UK, and Volvo of Sweden. Ford also owns a Mazda controlling interest amounting to one-third controlling.

Aside from producing quality products, Ford has been one of the ten largest corporations around the world in terms of revenue.

Evander Klum is a Business Administration graduate who hails from Alabama. He enjoys extreme sports and he is also a car racing fanatic. At present, he works as a marketing manager at an advertising agency in Cleveland.

Is There A Way Nascar Could Contribute To The American Automotive Industry?

26 November 2009 | 5 Comments » | admin

NASCAR wouldn’t be around if it wasn’t for the American auto industry. NASCAR has also set so many rules and made so many regulations, that they’ve squeezed themselves into a tiny little box. It’s definitely not like it used to be. Of course over a period of time, we change. But now that our auto industries are suffering, could you think of any way that NASCAR could change, that would actually “give back” to the American automotive industry, or promote their re-growth into our faltered economy.

I’m Trying To Find Information On Performance Management In The Automotive Industry?

19 November 2009 | 2 Comments » | admin

I’m writing a paper for college and it’s about performance management but I have to link it to my career and I work in the automotive industry. My book discusses Hewlett-Packard for their example so I would like some information other than HP info.

How Will A Chrysler Widow’s Pension Be Affected By What Is Going On Right Now With The Auto Industry?

10 November 2009 | 6 Comments » | admin

My friend’s grandmother is a spouse of a deceased Chrysler employee (passed away 2 years ago). What will happen to the pension she receives? In what cases will it get cut or eliminated?

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